Jillian and the Inescapable Lies… Lies!
Did they think I wouldn’t notice?
I mean really, I do watch TV after all.
Time Warner has new commercials. And their new catch-phrase? “We think like you think.”
Ummm… no.
I think when a person pays for a service, the shit should work. Plain and simple. Time Warner, on the other hand, thinks the customer should be satisfied with whatever scraps of service are tossed their way.
I think it’s insane to make customers wait on hold for 30 minutes before someone can help them. And by help I mean be completely fucking useless. I already restarted my computer. I’ve unplugged the router 9 times already. Yup, pretty sure the modem is plugged into the wall. Oh, everything looks fine on your end? Wow, thanks!
Time Warner, I don’t believe you. Where do you get the balls to say something like that? Running ads depicting customers close to murderous rages would be closer to the truth.
How about showing people waiting for cable installations that never show up, or you can show the technician installing the wrong kind of cable box and the customer not realizing the mistake until the Tech is long gone. You can also show their livid faces when they find out they have to wait another 2 weeks for someone else to come out.
“We think like you think.” Yeah, only if you think you suck.
Satellite, though I’m married to Time Warner, it’s you I dream of at night.
*****
THING OF THE DAY:
From xkcd:
33 Responses for "Jillian and the Inescapable Lies… Lies!"
All cable/satellite service providers are evil. Dish Network doesn’t want my business. Going so far as to kick me off, even though it was being regularly paid. Rogers (cable provider in Canada) is so vile that may angry letter campaign resulted in nothing more than a letter written to me apologizing for their admitted incompetance.
I’d say “Screw ‘em all” but not every show I like is on DVD yet. It is coming pretty close though.
Wow! I’d say you really don’t like Time-Warner! LOL
Cannot say as I blame you, they are pretty worthless most of the time. I don’t have much of a choice here, we used to have Adelphia, but TW bought them out when they went bankrupt.
I am only glad that I am not a big fan of cable t.v. I would be happy if they just gave me channels 2 thru 13
I feel your pain…that’s why we switch a loooong time ago to Satellite, but let me tell you. It’s not perfect. Whenever there is a storm or too many clouds some channels go black because the satellite is obscured.
When is someone gonna say “MONOPOLY” and get those f*&%ers?! If Time Warner is not a monopoly then what the f$%@ is?! Hang in there. One day you’ll be able to get back at them.
Whatigotsofar- It’s annoying because there’s really nothing you can do. They suck and they always will! Ugh.
Frank- Channels 2-13??? OK, as much as I hate cable, I wouldn’t survive long with just those channels. And same here… the area I live in was also previously Adelphia territory. There’s a TW office up the street from me… sometimes I feel like throwing eggs at it.
Random Chick- Sure, they both have their plusses and minuses. But what I would do for the NFL Sunday Ticket package! *drool*
I share your pain..I don’t even bother to call anymore..and figure out for myself….the whole tech support thing sucks it doesn’t matter who you are dealing with
With my cable company, it took two people to put in the internet box and two hours after they left and I had finished being amused with having broadband, I noticed that my one available cable television didn’t work.
AMEN!
I too, have the suck ass Time Warner and you’re right. When a person pays for service, it should work.
I laughed but I agree wholeheartedly!
I especially liked your.. “Um… no.”
LMAO!
If all you had was 2 thru 13, you’d watch a lot less television! LOL
Most of the stuff I watch is on channel four, Law and Orders and such. Cable channels are just for surfing through, although I must confess a love for Jose Luis Sin Censura, a mexican version of Jerry Springer. Don’t always understand the people, but I laugh at the cat fights LOL
Robert- It must be awesome to be able to figure it out for yourself. Usually when I unplug the modem it works out fine. Most of the time though, they are having “problems” on their end.
Angel Jr.- That sounds about right.
The_Mrs- LOL… I have to laugh or else shoot someone.
Frank- Watch less TV???? No way! I watch a lot of the Spanish channels, too. Some of that stuff looks hilarious!
oh Jillian… I do love a good rant.. and damn you’re GOOD!
LOL at..
“Running ads depicting customers close to murderous rages would be closer to the truth.”
I have Time Warner also, so I feel your pain when it comes to them! 5 modems later, that they tried to make ME pay for, and the stuff still does not work properly!! Let’s just say everyone there knows who I am now!!!
Eff’Um!!!, but we all need our internet fix!
Single!
Dawn- If ever there was a “Suck” award… Let me say here and now I nominate TW.
Single in the City- 5 modems?? Ugh. After a certain point I just give up. Bravo to you for letting them know what’s up.
I love it! You’re a blogger after my own heart!
I have nothing to add but, that I agree!
If I wish explosive diarrhea on one of the Time Warner techs will that help? I like the new look of your blog. As Borat would say “It is nice.”
Deborah- I have an ongoing battle with TW. Seriously, they need to get it together.
Mr. Shife- I lightened it up after the suggestion from a fellow blogger. The black is kinda hard on the eyes. Although at this point, it’s all hard on my eyes as I stare at the screen WAY too long!
Hey, that sound like the ISP’s here. They promise the world and delivered absolutely nothing and the fact that they almost monopolize the industry here doesn’t give people all that much options.
Thank god I’m signed up with their more reliable competitor
Nick- TIme Warner is definitely on their way to being a cable monopoly!!
ARGH!
I know how you feel, almost. I don’t have TW, but Comcast and they too think that we should be satisfied with whatever. I’m thinking about getting Verizon FIOS.
Natural Woman- I hope that works out for you! When will companies realize that customer satisfaction goes a long way?!
its just not our cable, it applies to all those corporates who are only interested in squeezing the money out of us with no sense of care for what we get from them.
Thats what they call ‘its business, nothing personal’.
yeah, whatever…
Arv- I guess I’m like everyone else who calls: I think I’m the most important customer!
Yea, I’ve got high speed DSL through look communications in Quebec.
Funny enough, these french people provide fast and excellent customer service. Not like the French usually are, and most certainly not like those asshats at rogers cable!
Mike- Excellent customer service? I’ve almost forgotten what that’s like! Oh, you’re lucky…
Oh my god… I HATE when that shit happens. Totally annoying.
Funny post!
This is surprising to me. I always thought things like this only happen in the third world (where I am).
Exactly!
I would also nominate Ditech’s tagline:
“People are smart.”
Meleah Rebeccah- That’s AT least once a month for us. But if we send in half the bill we’re wrong.
Moncao- LOL… bad customer service is EVERYWHERE!!
Rob- Talk about false advertising! Some people are smart.
No way. Not Cool. How can they charge you for services when YOU DONT HAVE ANY SERVICES? WTF is THAT all about? sheesh
Meleah Rebeccah- LOL
LOL with your time warner sucks ass tag….do these people think that there ‘we know what you are thinking and we knew you were going to say that’ really works.
They’re marketing empathy which is pretty bold - must be one helluva good brand consultant who thought that one up…
The cartoon sums up me (Jim) on the net whilst her (Em)is caling me to bed…
“two minutes love, just two minutes” I insist.
Which can be a long time in the bedroom ya know.
Grat thread Jill, cheers!
GO! Smell the Flowers- LOL… Oh well, if it gets worse I’m begging the Landlord to let us switch to satellite.
Amen! Why is it that the “service” part of customer service seems to have been eliminated from so many companies?
Mrs R- I really don’t know what goes on in that company. Just last night Time Warner decided it was my bedtime. The Internet stopped working for no reason whatsoever! @#$%!
Leave a comment